Frequently Asked Questions
What services do you offer?
We provide comprehensive revenue cycle management including medical billing and coding, claims submission, payment posting, denial management, accounts receivable follow-up, provider credentialing, compliance auditing, and detailed financial reporting.
Which specialties do you support?
We support over 40 specialties including cardiology, orthopedics, dermatology, family medicine, internal medicine, pediatrics, OB/GYN, mental health, physical therapy, urgent care, chiropractic, gastroenterology, and many more.
Are you HIPAA compliant?
Absolutely. HIPAA compliance is at the core of everything we do. We use encrypted data transmission, secure servers, role-based access controls, and conduct regular internal audits. All staff complete annual HIPAA training and certification.
How fast is your claims processing?
Our team submits clean claims within 24-48 hours of receiving encounter documentation. With our 98% first-pass acceptance rate, most claims are processed and paid within 14-21 days, significantly reducing your days in accounts receivable.
Do you work with EMR/EHR software?
Yes, we integrate seamlessly with all major EMR/EHR platforms including Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, DrChrono, Kareo, AdvancedMD, and many others. We adapt to your existing workflow.
How do you handle denied claims?
Our dedicated denial management team analyzes each rejected claim, identifies root causes, corrects errors, and files timely appeals with supporting documentation. We maintain an 85% denial overturn rate and implement preventive strategies to minimize future denials.